The Electricity Has Gone Out – What Do I Do?

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Do you know what to do if the electricity isn’t working at your property?

You need to determine whether the problem is related to one of your appliances or whether the problem is directly related to the property. This will establish whether the issue is the responsibility of the owner of the property and if you need to contact our office.

It is a good idea to check first to see if your neighbor’s have electricity or if unsure - call Ergon to see if there is a power outage in your area.

Once you establish that a general power outage in the area is not the issue, you can go through the following checklist.

  1. Check your meter box to see if the safety switch is off. 
  2. If this is the case unplug all appliances and remove all plugs from socket.
  3. Leave a light switch on to ascertain when the power is back on.
  4. Return to the meter box and reset the safety switch.
  5. One by one plug in appliances and continue this until power is lost again.  This should help indicate if an appliance is faulty.

If you complete this exercise and do not lose power, the electrical outage could also be from an overload caused by too many appliances on one circuit.

You can access a more detailed guide via Energex.

Please use common sense and care at all times when working with electricity.

Contact your energy provider or us if you have any questions or are unsure of what to do.

Click here for Tenant related FAQS. 


Author: Emma Behrend
Job title: Property Manager
Date: 08/02/2016
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A more detailed guide is available at

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